01
Repetitive admin everywhere
Forms, timesheets, data entry, and the same email reply written fifty times. Hours lost per staff member per week, compounding.
Automation & AI for care providers
Your best staff were hired
for clients,
not clipboards.
Fixed-fee automation for Australian disability support, aged care, and allied health providers. Sized for 5 to 150-person teams. Most builds give frontline staff back 10 to 40 hours per week.
In 20 minutes we will
- We walk your current process with you — no screen shares, no homework.
- You leave with 2 or 3 workflows worth rebuilding, named and scoped.
- Or an honest answer if automation is not the right move for you yet.
- No pitch deck. No follow-up sales cadence. No pressure.
Built for the 5 to 150-staff provider · Sector-fluent · Fixed-fee · Remote delivery
01 — The state of things
Admin is not a personality trait. It is a design flaw.
Care providers do not struggle because their teams lack discipline. They struggle because the work requires humans to stitch together tools that were never meant to talk. Every manual handoff is a hidden cost — and enough of them stop the organisation running the process.
02
Compliance documentation drag
The evidence load is not optional. Producing it manually is a tax falling hardest on the people you can least afford to burn out.
03
No internal IT to fix it
No automation team, no solution architect, no roadmap. So the inefficiencies calcify into “just the way we do it.”
02 — Why now
The compliance calendar is not waiting for anyone.
Small and mid-sized care providers are absorbing the steepest regulatory curve the sector has seen in a decade — with the thinnest margins and the smallest back-office teams. Automation is how a 5-to-150-person provider stays operationally viable through what is coming.
01
81%
of disability sector providers say they cannot sustainably deliver services at current funded rates. Nearly half reported a financial loss in 2024–25.
State of the Disability Sector Report 2025 — National Disability Services
02
77%
delivered unfunded services in 2024–25 — averaging almost $500,000 per provider per year absorbed onto already-negative margins.
State of the Disability Sector Report 2025 — National Disability Services
03
84%
of providers say their leadership team spends too much time dealing with policy and funding change — time not spent running the service.
State of the Disability Sector Report 2025 — National Disability Services
04
35%
plan to stay in the sector but not focus on growth. They are optimising to survive — not scaling. CCS is built for those operators, not the growth-mode ones.
State of the Disability Sector Report 2025 — National Disability Services
The compliance calendar
Five dated events reshaping back-office work.
Each one lands on providers already running thin margins. Automation stops being a productivity project — it becomes how a small team stays inside the rules.
-
SCHADS Schedule F/G commences
Aged care home care splits into its own SCHADS stream. Every existing classification is in play.
-
3.5% SCHADS wage rise
FWC Annual Wage Review applies across all five streams. Disability price arrangements update on the same day.
-
Support at Home + Aged Care Act
Home Care Packages retired. Aged Care Act 2024 and seven strengthened Quality Standards commence the same day.
-
Second PAPL revision
Disability price arrangements revised again. Some allied health caps reduced — revenue compression during a wage-rise year.
-
Annual Price Review open
Next year’s price arrangements are already under consultation. The next move is not locked in — only the pressure is.
We build for SCHADS, not around it. The ROI calculator on this site defaults to the live SCHADS Level 2 $35.67 base rate — that is not an accident.
03 — How we work
Assessment. Build. Support. Nothing left dangling.
Most automation failures come from the middle being cheap and the ends being missing. We treat the whole lifecycle as a single commitment — from the day we open the discovery workshop to the day you no longer need us on the retainer.
01 Assess
Automation Opportunity Assessment
$1,500 fixed
Structured discovery. A prioritised roadmap. Clarity on where to start, written down, before you spend a cent on a build.
Explore the assessment → 02 Build
Automation Build Packages
$3,000 – $30,000+
Fixed-fee, outcome-scoped builds across small, medium, and large engagements. Every build comes with runbook, handover, and documented change surface.
Explore build packages → 03 Support
Support Retainers
From $750 / month
Monitoring, fixes, optimisation, and roadmap advisory. Three tiers. Month-to-month. Automations stay healthy as the business grows.
Explore support tiers → 04 — What recovery looks like
10–40
90%
80%
½–1
05 — Who we serve
Built for compliance-heavy care sectors.
We focus on providers where documentation burden directly eats frontline capacity. Every build is scoped around the actual workflow — not a template lifted from a different industry.
01
Disability Support
Support coordination, SIL, day programs, and community access.
- Client intake and onboarding
- Plan management workflows
- Shift and progress notes
02
Aged Care
Residential, in-home, and community aged care services.
- Rostering and staff scheduling
- Timesheet to payroll preparation
- Accreditation and compliance evidence
03
Allied Health
Physiotherapy, occupational therapy, psychology, speech pathology, and more.
- Client intake and referral workflows
- Appointment and booking flows
- Invoice and claim submission
06 — Recent work
Anonymised outcomes from real engagements.
Client names are withheld until we have written consent to publish them. The outcomes are real, measured against the baseline the client was running before we started.
Disability Support Provider
Digitised onboarding and admin workflows
A mid-size disability support provider replaced its paper-based onboarding with digital forms and automated data flows directly into the client system.
15+ hours
per week recovered
Aged Care Provider
Timesheet-to-payroll automation with exception handling
A residential aged care operator automated the reconciliation of timesheets into payroll runs with validation and structured exception handling.
90%
reduction in payroll errors
Allied Health Practice
Invoice and admin reduction for clinicians
A multi-clinician allied health practice automated its invoicing workflows and key admin tasks around client sessions.
8 hours
per week reallocated to client work
Allied Health Practice
Automated outcome measurement reporting for a multidisciplinary practice
A multidisciplinary allied health practice replaced its manual quarterly outcome reporting process with an automated pipeline that pulls clean data straight from the practice management system.
12 hours
per reporting cycle saved
Allied Health Practice
Unified referral intake and triage workflow
An allied health practice replaced its fragmented referral intake with a single triage pipeline that acknowledges new referrals within minutes and schedules most clients the same day.
3 days → 4 hours
referral turnaround
07 — Common questions
The questions we get first.
01 What size of provider do you work with?
5 to 150 staff. Enterprise consultancies aim upmarket; specialist boutiques set a $5M revenue floor. CCS is built for the gap between them.
02 Do you actually understand SCHADS and the compliance calendar?
Yes — deliberately. The ROI calculator defaults to the SCHADS Level 2 $35.67 base rate. Every build is scoped around the real rules your team operates under.
03 We do not have an internal IT team. Is that a problem?
No — the engagement model assumes you do not. Every build ships with a runbook a non-technical operational lead can maintain.
04 What platforms do you build on?
Microsoft Power Automate, UiPath, Azure Logic Apps, and applied AI. The right tool is whichever one solves your workflow with the lowest long-term maintenance cost — and every proposal tells you which we chose and why.
05 Is pricing really fixed?
Yes. Build packages are fixed fee, scoped to an outcome, written down before you pay. If the work grows beyond scope, we write a new scope — we never pad the invoice.
06 Will the automation still work when our process changes?
Every build has a change surface — the parts that move are isolated from the parts that do not. Support retainers cover incremental changes so the automation evolves with the business.
Not ready to book? Take this instead.
The 20-Minute Process Review
The 20-Minute Process Review
Worksheet.
The exact framework we walk through in the free call, structured for self-completion. Eleven pages. Four steps. One ranked list and a defensible number at the end. Free to download, no email required unless you want one.
Ready when you are
Twenty minutes.
Two or three workflows.
One honest conversation.
Book a free process review. We walk your current workflow with you, name the 2 or 3 places automation would actually pay off, and — if there is nothing worth automating yet — we say so.
- We walk your current process with you — no screen shares, no homework.
- You leave with 2 or 3 workflows worth rebuilding, named and scoped.
- Or an honest answer if automation is not the right move for you yet.
- No pitch deck. No follow-up sales cadence. No pressure.